Non-Conforming Material Policy
End-User Complaints to Almetals
I. Timeliness
a. Non-oxidation claims on material shipped over fifteen
(15) days are the buyer’s responsibility. Almetals
will not accept any claim shipped over fifteen (15)
days.
b. When metal is shipped with polyfilm in coil form,
Almetals will only accept claims in coil form with
the following exception:
i. Almetals will only accept claims of blanks or parts
in cases where samples of defect are provided and
the manufacturer of the polyfilm agrees that the film
is defective after inspection of samples, and the
manufacturer of polyfilm agrees to reimburse for the
material and labor.
c. Oxidation claims, (water stain claims on unprotected
material), will be reviewed if notified within fifteen
(15) days of ship date. Almetals will not accept any
oxidation claims shipped over fifteen (15) days. Further
restrictions on oxidation claims are listed later
in this document in Section IX.
II. Notification to Almetals
Almetals must be notified in writing, sent via U.S. Postal Service or email
for any claim as soon as possible, so
that Almetals can start the review process, and make
sure all material necessary can be contained. The
notification should be sent to the Quality Control
Department or to a Customer Service Representative.
This may be mailed to:
Almetals, Inc.
51035 Grand River
Wixom, MI 48393
Telephone: 248.348.7722
Fax: 248.348.7627
E-mail: quality@almetals.com
III. Information Required
The initial notification to Almetals must indicate
the Almetals Lot Identification Sticker Numbers. These
stickers are located on both the I.D. and O.D. of
each slit coil that leaves our facility. Other information
that helps to expedite an Almetals internal investigation
include: the Case Ticket Number of the skid.
There should also be a succinct, clear description
of the material in terms of product, gauge, width,
number of cuts, and shipped weight, as well as weight
of rejected material.
Lastly, a clear description of the defect is necessary.
IV. Sample
A sample of material, or other evidence, clearly showing
the defect is required. The sample can be sent by FedEx,
UPS, or U.S. Mail via trackable method.
V. Issuance of Disposition
Upon inspection of all documentation, as well as the
sample of the defect, Almetals will issue a written
disposition. The response will be sent out within
three days of receiving all of the required information
detailed in Section III, and the sample detailed in
Section IV.
a. Acceptance of Claim/Return
Almetals will issue a RMR (Return Material Release).
This document will state what material type, gauge,
width, and weight being returned. It will have a specific
RMR number at the top that must be referenced on any
return documentation. It will also detail how the
material is to be returned: our truck, customer drop-off,
a specific freight carrier, etc.
Any material returned to Almetals prior to this RMR
being authorized and issued will be denied entrance
and returned to the end-user at their expense.
b. Acceptance of Claim/Scrap
Almetals will issue a RMR (Return Material Release).
This document will state what material type, gauge,
width, and weight are to be scrapped. It will have
a specific RMR number at the top that must be referenced
on any Debit paperwork. It will also state, “Material
to be scrapped at end-user, please issue agreed upon
scrap credit” in the Freight section of the
RMR.
Any material returned to Almetals prior to this RMR
being authorized and issued will be denied entrance
and returned to the end-user at their expense.
c. Denial of Claim
Almetals will issue correspondence with explanation
of denial.
d. Request for Further Information
Almetals will issue a correspondence requesting further
information, detailing what the exact problems we
are having with issuing a disposition.
VI. Corrective Action Request
Almetals issues Corrective Action in a standard
Sideways 8D format. If this is unacceptable, the
end-user must notify Almetals of such in writing,
not just send in their own form. End-user forms
will not be filled in unless Almetals has been notified
in writing that the 8D is not sufficient. This notification
in writing can be sent to Almetals in the same manner
as the original claim explained in Section II.
VII. Limitations of Liability
Please see Almetals Order Acknowledgment and Invoice for
Terms and Conditions.
VIII. Additional Comments
Almetals policy is to issue disposition in an expedient
manner on all claims. To do so, we need to have
our Claim Policy followed.
Credit on all accepted claims is issued upon receipt
of the material, or receipt of the Scrap Credit
on all issues where the disposition was Scrap Out.
IX. Oxidation Claims
No condensation or water stain claims will be honored
on metal shipped “Collect”.
In cases of wet packages, very cold packages of
aluminum, or distortion of Almetals Water Stain
Sticker delivered on Pre-paid shipments:
a. It must be noted on “Receiving” paperwork
at time of receipt of material and immediately forwarded
to Almetals.
b. Wipe-off excess moisture from the outside of
packaging.
c. Do not open
packaging until metal has warmed to room
temperature.
No condensation or water stain claims will be honored
if Almetals Water Stain Sticker is not attached
or if distorted, and not noted upon receipt of material.
The Almetals Water Stain Sticker is placed on the
outside of the package. It has a large black dot
in the center that will run due to any moisture
contact with it. We utilize this to determine if
moisture has come in contact with the package after
the material left our building.
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